Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide to us when you visit our website, complete a form, request an appointment, subscribe to communications, contact us, or interact with our services.

The information we collect may include:

• Name
• Email address
• Phone number
• Mailing address or location information
• Appointment or consultation requests
• Information you submit through website forms
• Communication preferences
• Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Time spent on pages
• Referring website or source
• General usage and diagnostic data

This information helps us understand how visitors use our website and allows us to improve our services, website functionality, and user experience.

How We Use Your Information

Element Medical Aesthetics may use the information we collect to:

• Respond to your inquiries
• Schedule, confirm, or follow up about appointments or consultations
• Provide information about our services
• Send service-related communications
• Send marketing or promotional communications, when permitted
• Deliver SMS/text message communications if you have opted in
• Improve our website, services, marketing, and client experience
• Monitor website performance and usage
• Protect against fraud, unauthorized activity, or misuse of our website
• Comply with legal, regulatory, or contractual obligations

We may contact you by email, phone, SMS/text message, or other communication methods based on the information you provide and your communication preferences.

SMS/Text Message Communications

Element Medical Aesthetics may offer SMS/text message communications for individuals who opt in to receive messages from us. Our SMS program may include appointment reminders, consultation follow-ups, service updates, promotional offers, event information, educational content, and other messages related to Element Medical Aesthetics and our services.

By providing your mobile phone number and opting in to receive SMS communications, you consent to receive recurring text messages from Element Medical Aesthetics at the mobile number provided. Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. After you send STOP, we may send one final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

For assistance, reply HELP to any SMS message from us or contact us through our website at https://elementct.com/contact.

Mobile carriers are not liable for delayed or undelivered messages.

No Sharing of SMS Opt-In Information

Element Medical Aesthetics does not sell, rent, trade, or share SMS opt-in information, mobile phone numbers, or consent data with third parties or affiliates for their own marketing or promotional purposes.

Information collected through SMS opt-in will only be used to send messages from Element Medical Aesthetics and to support the operation of our SMS program. We may share limited information with trusted service providers who help us deliver SMS communications, but only as necessary for them to perform services on our behalf. These service providers are not permitted to use SMS opt-in information for their own marketing or any unrelated purpose.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect and store certain information about your browsing activity. Cookies are small files placed on your device that help websites function properly and provide information about how visitors use the site.

We may use cookies and tracking technologies to:

• Operate and maintain our website
• Remember your preferences
• Understand how visitors use our website
• Improve website performance and user experience
• Analyze traffic and engagement
• Support marketing, advertising, or retargeting efforts

Types of cookies we may use include:

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.

Functionality Cookies: These cookies allow the website to remember choices you make and provide enhanced features.

Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information such as page visits, traffic sources, and browsing behavior.

Advertising or Tracking Cookies: These cookies may be used to deliver relevant advertising or measure the effectiveness of marketing campaigns.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if cookies are disabled.

We may use third-party analytics tools, such as Google Analytics, to help us understand website usage and improve our website. These third-party tools may collect information about your use of our website and other websites over time.

How We Share Information

We may share personal information only in limited circumstances, including:

• With service providers who help us operate our website, manage communications, analyze website performance, process payments, or provide other business services
• When necessary to respond to your requests or provide services you have requested
• In connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets
• When required by law, regulation, legal process, court order, or governmental request
• When necessary to protect the rights, property, safety, or security of Element Medical Aesthetics, our clients, our website, or others

We do not sell personal information in the ordinary sense of the word. We also do not sell, rent, trade, or share SMS opt-in information or mobile numbers for third-party marketing purposes.

Data Security

We take reasonable and appropriate measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction.

These measures may include administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, communicate with you, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Usage data may be retained for internal analysis, website improvement, security, and diagnostic purposes.

Email Marketing and Communications

If you provide your email address, we may use it to send you information about our services, promotions, educational resources, or other content that may be of interest to you.

You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us directly.

Even if you opt out of marketing emails, we may still send non-promotional communications related to appointments, transactions, services, or other business matters.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Request access to the personal information we have about you
• Request that we correct or update your information
• Request deletion of certain personal information
• Opt out of marketing emails
• Opt out of SMS/text messages by replying STOP
• Withdraw consent where processing is based on consent
• Ask questions about how your information is used

To update your information, request changes, or exercise your privacy rights, please contact us through our website at https://elementct.com/contact.

We may need to verify your identity before responding to certain requests.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

Our SMS program is intended for individuals who are 18 years of age or older. By opting in to receive SMS messages from Element Medical Aesthetics, you confirm that you are at least 18 years old and authorized to use the mobile number provided.

Links to Other Websites

Our website may contain links to third-party websites that are not operated by Element Medical Aesthetics. If you click a third-party link, you will be directed to that third party’s website.

We are not responsible for the content, privacy policies, or practices of third-party websites or services. We encourage you to review the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after any changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Element Medical Aesthetics
80 Main Street
New Canaan, CT 06840

Website: https://elementct.com/contact